How to reset your password
When you cannot log in because you have forgotten your password, you can get a new one. Click on "Forgot password".
Then, follow the instructions added in red on this screen shot.
You receive an email containing a link. Click on the link to open this page:
Next time you click on LOG IN, type in your email and the new password you have chosen.
Please note that the new passwords must contain 12 characters minimum, including lower and upper cases, at least one digit and one of these: ?!@$%#^&*-