How to reset your password
When you cannot log in because you have forgotten your password, you can get a new one. Click on "Forgot password".
Then, follow the instructions added in red on this screen shot.
You receive an email containing a link. Click on the link to open this page:
Please note that the new passwords must contain 12 characters minimum, including lower and upper case, at least one digit and one of these: #?!@$%^&*-
Next time you click on LOG IN, type in your email and the new password you have chosen.